Direct Mail Icon

Recipients never receive my message

There are a few reasons why a message might not reach its destination.

Here are some things to try:

Make sure that you have entered the email addresses correctly.

Try sending the message using e3 Delivery Service or via your ISP's SMTP server. Messages sent via these delivery methods have a greater chance of making it past junk mail filters.

Use the Check Junk Mail Score feature to find ways you can reduce the chance of your message being marked as junk.

Some mail servers reject messages that are too large. Typical limits are around 10 MB. The size of your message is displayed at the bottom of the Message window.

Related Topics

Making sure your message isn't junk mail

Signing up for e3 Delivery Service