Please remember to review the
current terms and conditions of the User Agreement and Software License. Thank
you.
EVERQUEST® USER AGREEMENT AND SOFTWARE LICENSE
THIS AGREEMENT DESCRIBES THE TERMS ON WHICH SONY ONLINE ENTERTAINMENT INC. ("SOE") OFFERS YOU ACCESS TO AN
ACCOUNT (THE "ACCOUNT") TO
PLAY THE EVERQUEST FANTASY ONLINE ROLE PLAYING GAME FOR THE APPLE MACINTOSH COMPUTER (THE "GAME"). BY PRESSING THE "I ACCEPT" BUTTON, YOU
ACCEPT THE TERMS AND CONDITIONS BELOW. BY PRESSING THE "DECLINE"
BUTTON, YOU DECLINE OUR OFFER, IN WHICH CASE YOU SHOULD CONTACT YOUR RETAILER REGARDING ITS RETURN POLICY FOR THE EVERQUEST CD-ROM. If you have
any questions regarding these terms and conditions, please contact customer
service at EQMACsupport@soe.sony.com.
1. Accounts are available only to adults or, in their
discretion, their minor child. If you
are a minor, your parent(s) or guardian(s) must complete the registration
process, in which case they will take full responsibility for all obligations
under this Agreement. By clicking the "I Accept" button and providing
us with a credit card number or valid Game card, you represent that you are an adult and are
either accepting this Agreement on behalf of yourself or your child. You may
not transfer or share your Account with anyone, except that if you are a parent
or guardian, you may permit one child to use the Account instead of you (in
which case you may not use that Account). You are liable for all activities
conducted through the Account, and parents or guardians are liable for the
activities of their child. Corporations and other entities are not eligible to
procure Accounts.
2. To play the Game, you must (a)
purchase the EverQuest game CD-ROM or DVD, as applicable, for the Macintosh (collectively the "CD-ROM"), which includes software required for
the Game (the "Software"),
(b) have a fully paid Account, and (c) have an Internet connection (which we do
not provide) to access your Account. In addition to any fees described herein,
you are responsible for paying all applicable taxes (including those we are not
required to collect) and for all hardware, software, service and other costs
you incur to access your Account. Neither this Agreement nor your Account entitles you to any subsequent
releases of the Software, nor to any expansion packs or similar ancillary
products. You understand that we may update or otherwise enhance the Software at
any time and in doing so incur no obligation to furnish such updates to you
pursuant to this Agreement.
3. We may amend this Agreement at
any time in our sole discretion. Amendments shall be communicated to you at the
time you log into your Account. Such amendments shall be effective whenever we
make the notification available for your review.
4. Upon registration, you must
select a password. You may not disclose your password to any third party. We
never ask you for your password by telephone or email, and you should not
disclose it this way if someone asks you to do so. Although we may offer a feature that allows you to
"save" or "remember" your password on your hard drive,
please note that by using this feature third parties may be able to access your
computer and thus your Account.
5. We describe our fees and
billing procedures at a hotlink located at
www.everquest.com, which are incorporated by reference. All fees are
stated in U.S. Dollars unless otherwise specified. All fees are prepaid and
non-refundable. Upon your acceptance of these terms, we have the right to
automatically charge your credit card the Account fee plus any applicable taxes
we are required to collect, and you authorize us to do so. Thereafter, each
time your Account comes up for renewal, we have the right to charge your credit
card the then-current renewal rate plus any applicable taxes we are required to
collect, and you authorize us to do so. If we are unable to process your credit
card at a renewal period, your Account may be immediately terminated. If we
make a Game Card available and you use a Game Card to pay for your Account, the
Game Card shall activate your Account for the period stated on the Game Card
and, thereafter, you will either need to provide a valid credit card (in which
case your credit card will subsequently be charged as referenced above) or
purchase another Game Card for subsequent subscription periods, or your Account
will be closed. You may terminate your
Account at any time through the Account registration process. If you terminate your Account during your
initial free period, if any, your account will be closed at the end of the free
period and you will not be billed. If
you terminate your Account during any subscription cycle, your Account will be
closed at the end of the then-current cycle and you will not be billed again
unless you affirmatively reopen the Account.
We do not give full or partial refunds for subscription periods that you
have purchased.
6. We may terminate this
Agreement (including your Software license and your Account) and/or suspend
your Account immediately and without notice if you breach this Agreement or
repeatedly infringe any third party intellectual property rights, or if we are
unable to verify or authenticate any information you provide to us, or upon
gameplay, chat or any player activity whatsoever which we, in our sole
discretion, determine is inappropriate and/or in violation of the spirit of the
Game as set forth in the Game player rules of conduct, which are posted at www.everquest.com. If we terminate this Agreement or suspend
your Account under these circumstances, you will lose access to your Account
for the duration of the suspension and/or the balance of any prepaid period
without any refund. We may also
terminate this Agreement if we decide, in our sole discretion, to discontinue
offering the Game, in which case we may provide you with a prorated refund of
any prepaid amounts.
7. Subject to the terms of this
Agreement, we hereby grant to you a non-exclusive, non-transferable, revocable
license to use the Software solely in connection with playing the Game via an
authorized and fully-paid Account. You
may not copy (except to make one necessary back-up copy), distribute, sell,
auction, rent, lease, loan, modify or create derivative works, adapt,
translate, perform, display, sublicense or transfer all or any portion of the
Software. You may not copy any of the written materials accompanying the
CD-ROM. You may not reverse engineer,
disassemble or decompile the Software except to the extent that this
restriction is expressly prohibited by applicable law. The Software may contain
license management software that restricts your use of the Software.
8. We and our suppliers shall
retain all rights, title and interest, including, without limitation, ownership
of all intellectual property rights relating to or residing in the CD-ROM, the
Software and the Game, all copies thereof, and all game character data in
connection therewith. You acknowledge and agree that you have not and will not
acquire or obtain any intellectual property or other rights, including any
right of exploitation, of any kind in or to the CD-ROM, the Software or the
Game, including, without limitation, in any character(s), item(s), coin(s) or
other material or property, and that all such property, material and items are
exclusively owned by us.
9. You may not use any third
party software to modify the Software to change Game play. You may not create,
facilitate, host, link to or provide any other means through which the Game may
be played by others, such as through server emulators. You may not take any
action which imposes an unreasonable or disproportionately large load on our
infrastructure. You may not buy, sell or auction (or host or facilitate the
ability to allow others to buy, sell or auction) any Game characters, items,
coin or copyrighted material.
10. To obtain an Account, you
will be required to choose both a login name and a player name. While you are
encouraged to use a pseudonym, especially if you are a minor, you may not pick
a name that violates anyone's trademarks, publicity rights or other proprietary
rights.
11. As part of your Account, you
can upload content to our servers in various forms, such as in the selections
you make for the Game and in chat rooms and similar user-to-user areas
(collectively, your "Content").
Your Content shall not: (a) infringe any third party intellectual property, other
proprietary or publicity/privacy rights; (b) violate any law or regulation; (c)
be defamatory, obscene, child pornographic or harmful to minors; or (d) contain
any viruses, trojan horses, worms, time bombs, cancelbots or other computer
programming routines that are intended to damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data or personal
information. We may take any action with respect to your Content if we believe
it may create liability for us or may cause us to lose (in whole or in part)
the services of our ISPs or other suppliers. You hereby grant to us a
worldwide, perpetual, irrevocable, royalty-free, sublicenseable (through
multiple tiers) right to exercise all intellectual property rights, in any media
now known or not currently known, associated with your Content.
12. We cannot ensure that your
private communications and other personally identifiable information will not
be disclosed to third parties. For example, we may be forced to disclose information
to the government or third parties under certain circumstances, or third
parties may unlawfully intercept or access transmissions or private
communications. Additionally, we can
(and you authorize us to) disclose any information about you to private
entities, law enforcement or other government officials as we, in our sole
discretion, believe necessary or appropriate to investigate or resolve possible
problems or inquiries. Furthermore, if you request any technical support, you
consent to our remote accessing and review of the computer you load the
Software onto for purposes of support and debugging. You agree that we may
communicate with you via email and any similar technology for any purpose
relating to the Game, the Software and any services or software which may in
the future be provided by us or on our behalf. You may choose to visit
www.everquest.com
or www.station.sony.com, the web site of
Sony Online Entertainment Inc. ("The
Station") if such web sites offer services such as an EverQuest game
themed chat room or other services of interest to you. You are subject to the terms and conditions,
privacy customs and policies of Sony Online Entertainment Inc. while on such
web sites and in connection with use of your Account and the Game, which terms
and conditions, policies and customs are incorporated herein by this
reference. Since we do not control
other web sites and/or privacy policies of third parties, different rules may
apply to their use or disclosure of the personal information you disclose to
others. Solely for the purpose of patching and updating the Game, you hereby
grant us permission to (i) upload Game file information from the Game directory
and (ii) download Game files to you. You acknowledge that any and all character
data is stored and is resident on our servers, and any and all communications
that you make within the Game (including, but not limited to, messages solely
directed at another player or group of players) traverse through our servers,
may or may not be monitored by our personnel and, accordingly, you have no expectation of privacy in any
such communications and consent to the monitoring of communications that you send and receive. You
acknowledge and agree that we may transfer such information to the United States or
other countries or may share such information with our licensees and agents in
connection with the Game.
13. WE PROVIDE THE CD-ROM, THE SOFTWARE, THE ACCOUNT, THE GAME AND
ALL OTHER SERVICES "AS IS."
WE AND OUR SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF
ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Without limiting the foregoing, we do not ensure
continuous, error-free, secure or virus-free operation of the CD-ROM, the
Software, the Game, your Account or continued operation or availability of any
given server. Some states do not allow limitations as to how long an implied
warranty lasts and/or exclusions or limitations of consequential damages, so
the above limitations and/or exclusions of liability may not apply to you.
This warranty gives you specific legal
rights and you may also have other legal rights which vary from state to state.
We are not liable for any delay
or failure to perform resulting from any causes beyond our reasonable control.
Further, we cannot and do not promise or ensure that you will be able to access
your Account whenever you want, and there may be extended periods of time when
you cannot access your Account.
14. IN NO EVENT SHALL WE, OUR
PARENT, OUR AFFILIATES OR OUR SUPPLIERS BE LIABLE TO YOU OR TO ANY THIRD PARTY
FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES
(HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH
THE POSSESSION, USE, OR MALFUNCTION OF THE CD-ROM, YOUR ACCOUNT, THE GAME, THE
SOFTWARE OR THIS AGREEMENT. OUR LIABILITY TO YOU OR ANY THIRD PARTIES IS
LIMITED TO $100. Some states do not allow the foregoing limitations of
liability, so they may not apply to you.
15. You shall comply with all
applicable laws regarding your use of the CD-ROM and the Software, your access
to your Account and your playing of the Game. Without limiting the foregoing,
you may not download, use or otherwise export or re-export the Software except
in full compliance with all applicable laws and regulations, including, without
limitation, the laws of the United States.
16. This Agreement is governed in all respects by the laws
of the State of California as such laws are applied to agreements entered into
and to be performed entirely within California between California residents.
The UN Convention on Contracts for the International Sale of Goods is expressly
disclaimed. Both parties submit to personal jurisdiction in California and
further agree that any cause of action relating to this Agreement shall be
brought in the County of San Diego, State of California (if under State law) or
the Southern District of California (if under federal law). If any provision of
this Agreement is held to be invalid or unenforceable, such provision shall be
struck and the remaining provisions shall be enforced. Our failure to act with
respect to a breach by you or others does not waive our right to act with
respect to subsequent or similar breaches. You may not assign or transfer this
Agreement or your rights hereunder, and any attempt to the contrary is void.
This Agreement sets forth the entire understanding and agreement between us and
you with respect to the subject matter hereof. Except as provided herein, this
Agreement may not be amended except in a writing signed by both parties.
17. All services hereunder are
offered by Sony Online Entertainment Inc., located at 8928 Terman Court, San
Diego, California 92121. Our phone
number is (858) 537-0898. Current rates for using the Game may be obtained from
www.everquest.com, and such rates are subject
to change at any time. If you are
a California resident, you may have this same information emailed to you by
sending a letter to the foregoing address with your email address and a request
for this information.
The Complaint Assistance Unit of
the Division of Consumer Services of the Department of Consumer Affairs may be
contacted in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Parental control protections
(such as computer hardware, software, or filtering services) are commercially
available that may assist you in limiting access to material that is harmful to
minors. If you are interested in learning about these protections, information
is available at
http://www.worldvillage.com/wv/school/html/control.htm or other
similar sites providing information on such protections.
The Software is a
"commercial item" if acquired under agreement with the U.S. Government
or any contractor therewith in accordance with 48 CFR 12.212 of the FAR and, if
acquired for Department of Defense (DoD) units, 48 CFR 227-7202 of the DoD FAR
Supplement, or any succeeding similar regulations.