In order to create a backorder for the product which is not available, select that product in the list and click on the “Status Backorder” button.
Figure 748: Creating a backorder (step 1/5)
The following dialog will be displayed.
Figure 749: Creating a backorder (step 2/5)
Click on the “OK” button to confirm creating a backorder for the selected product and the screen for sending an email to the customer will be displayed (note: the selected product has a backorder status at this point).
Figure 750: Creating a backorder (step 3/5)
The following parameters are available inside this screen:
From – input field for defining the email address of the sender
Subject – input field for entering the subject of the email message (e.g. “Regarding your order”)
Message – text area for defining the body of the email message (note: you can combine the body of the email message with the merge fields in order to further personalize your message to the customer)
Merge fields – double click on the desired merge field to display it within the body of the message (e.g. “First_Name” where “%%First_Name%%” will be displayed within the body and will be replaced by the actual customer name e.g. John)
After setting the desired parameters, click on the “send mail” button and the following screen will be displayed.
Figure 751: Creating a backorder (step 4/5)
This is a preview screen for your email message. You can still decide to go back and correct any of the parameters or click on the “send mail” button to complete the procedure of sending an email to the customer.
After you click on the “send mail” button, the page will be refreshed and the item marked as backorder will have a pink background.
Figure 752: Creating a backorder (step 5/5)
The following options are available for this item:
- option for sending another email to the
customer informing them that the item still has not arrived
Available – option for making the product available again; once the product is available again, click on this link and then on “Delivered” button to mark it as delivered