In order to perform
reservation refund, click on this icon next to the desired customer.
Figure 425: Reservation refund (step 1/3)
The following screen will be displayed.
Figure 426: Reservation refund (step 2/3)
Click on the “Refund” button and the following screen will be displayed.
Figure 427: Reservation refund (3/3)
Click on the “Refund” button once again to confirm the refund and the following screen will be displayed.
Figure 428: Refund completed
Note:
the record of the reservation will
still be displayed inside the list but will have a checked icon denoting that it has been refunded
credit card refunds will only work if the payment gateway supports it