Configuration Tool Value |
Description |
purechat.config value |
Chat Pool Interval |
How requently the PureChat Application polls the server for data (in
seconds) |
ChatPollInterval |
Chat Wait Delay |
How long to keep a user waiting for a chat before asking them if they
want to continue waiting (in seconds) |
ChatPollWaitDelay |
Operator Password |
The password all operators will use for PureChat Operator Logon |
OperatorPassword |
Chat Available Image URL |
URL for an image to show when an Operator is available for chat |
ChatAvailableImageUrl |
Chat Unavailable Image URL |
URL for an image to show when no Operators are available for chat.
Leave blank to show no image when an operator is not available. |
ChatUnavailableImageUrl |
Header Image URL |
Relative URL to an image to use for a header. Note that certain
styles may need to be updated if this value is changed. |
HeaderImageURL |
Chat Request Control Poll Interval |
How frequently, in seconds, the client code will poll PureChat to see if
an operator is available for chat. Set this value to 0 to not poll at
all. |
ChatRequestPoll |
Clear Chats After |
How long to keep chat data in the application memory (in days) |
ClearChatsAfter |
Unavailable URL |
Location to the user when they click on the unavailable chat image.
Leave this blank to not redirect the user anywhere. If the
ChatUnavailableImageUrl setting is blank, this value is ignored. |
UnavailableUrl |
Allow Delayed Chat Mail |
Set this to true to allow users the option of sending an email when
their requested chat has not been picked up by an operator. |
AllowDelayedChatMail |
Require User Rating |
Set this to true to allow users to rate their chat sessions from 1 to 5
after the chat is completed. |
AllowUserRating |
Require User Information |
Set this to true to require the user to enter their name and a question
before they start a chat. Setting it to false will immediately take them
to a chat session. |
RequireUserInformation |
Greeting Message |
The greeting displayed to a user when their chat session begins. |
GreetingMessage |
Allowed Domains |
A list of domains allowed to use the client javascript. Enter one
domain per line or leave blank to allow access to all domains. |
AllowedDomains |
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SMTP Server |
The
email server for to be used by PureChat to send
emails |
SmtpServer |
SMTP Port |
The port for use with your SMTP Server |
SmtpPort |
SMTP User |
The username to be used for SMTP Authetnication (leave blank if SMTP
authentication is disabled) |
SmtpUser |
SMTP Password |
The password to be used for SMTP Authetnication (leave blank if SMTP authentication is disabled) |
SmtpPassword |
Notify Email Address |
The email addess to send chat logs and summary emails to. |
NotifyEmail |
From Email Address |
The email addess to send chat logs and summary emails from. |
NotifyEmailFrom |
Send Summary Emails |
Set this to true to send the daily chat summary emails. |
SendSummaryEmails |
Chat Summary Email Time |
The time of day to send out the chat summary emails. |
ChatSummaryTime |
Configuration Tool Value | Description | purechat.config value |
OnTime SDK URL |
The URL where the OnTime SDK is installed (ex:
http://myserver/OnTime2008SDK/) |
SDKUrl |
SDK Security GUID |
The security GUID for the OnTime SDK (ex:
00000000-0000-0000-0000-000000000000) |
SecurityGuid |
OnTime Web URL |
The URL where OnTime Web Edition is installed (ex:
http://myserver/OnTime2008Web/) |
OnTImeWebURL |
Detail Fields are HTML |
Check this option if your installation of OnTime stores detail fields as
HTML (can be checked in OnTime by going to Tools => System Options,
under Item Detail Settings) |
HtmlDetailFields |
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Assigned To |
For each issue type, specify a default user to assign the issue to. |
AssignedToID |
Project |
For each issue type, specify a default project to place the newly
created issue in. |
ProjectID |
Status |
For each issue type, specify a default status (Not available for Tasks) |
StatusTypeID |
Name |
The default name of the issue. |
Name |
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Can use [%Operator%], [%User%], [%Subject%] to dynamically create the
previous 4 default values. |
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