Customer Support
If you run into any problems while using UniHelp, please refer to the comprehensive instructions provided in this Developer Guide first to see if it lists quick answers to your questions.
If you discover a problem with any of the supported features or if there are features that you want UniHelp to support in a future release, then we encourage you to contact Customer Support at http://www.ebutterfly.com/rb/support.php and report the issue/request with a detailed explanation. Your kind effort will help us to make UniHelp a better product.
If none of the tips included in this Developer Guide solve your problem, then please choose from the support options below:
If you're using the FREEWARE VERSION which does NOT include support of any kind, you can purchase a Single Incident Support Plan at http://www.ebutterfly.com/rb/unihelp.php
If you've already purchased a COMPONENT LICENSE or a SOURCE CODE LICENSE, then you are entitled to one (1) Single Incident Support Plan. Please use the Priority Support Form at http://www.ebutterfly.com/rb/prioritysupport.php
With a paid SINGLE INCIDENT SUPPORT PLAN, Electric Butterfly will assist a support customer with a single UniHelp related issue, reviewing the customer's code to help troubleshoot/resolve the reported issue. If you want help with more than one issue, then purchase a Single Incident Support Plan for each issue. Purchase a Support Plan at http://www.ebutterfly.com/rb/unihelp.php